Refund policy
Returns Policy
NOT HAPPY WITH YOUR PURCHASE? NO PROBLEM
If you change your mind about a product or find the size isn't quite right, you can return it to us. We are happy to accept returns that are received within 14 days of delivery for all items. Items must ...
- Be unwashed
- Have all labels attached
- Be unused/ not worn
- Have no makeup, fake tan or other marks.
- We reserve the right not to refund you, if you return items to us outside the terms of our Returns Policy, as such these items may be returned to you at your expense. You will be notified of the applicable charges. Please see T&C’s for full details.
- Please note we not not offer free returns, all returns, are returned at your own cost.
- Please ensure that you have a proof of posting certificate (receipt) from your post office/courier. Without this, we cannot refund any money if we do not receive your parcel.
- Please note the original delivery cost is non-refundable
We inspect all returned items, so it is important that they are returned to us in good condition and with all tags still attached. If they do not meet the standards of our Returns Policy they will not be accepted for a refund and re-delivery of the refused return will be at the customer's expense.
Parcel up your return and include the invoice in your package, if you have misplaced this please include a note with your full name & order no so we give the right person a refund!
Return address
Kirsty’s Kloset
21 Newtown Road
Cloughoge
Newry
BT358NN
*Please note returns can take up to 14 working days to be processed and refunds can take 3-5 working days to appear in your account.